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  • CompTIA A+
    Certification Date: September 27, 2022
    Expiration Date: September 27, 2025
    Candidate ID: COMP001022072873
    Verification: E2CWS0N52FQSKV

  • CompTIA Security+
    Certification Date: August 10, 2022
    Expiration Date: August 10, 2025
    Candidate ID: COMP001022072873
    Verification: S2XFV9XYDN141CKB

  • Active Directory Homelab
    Windows Server 2019 Domain Controller on VirtualBox, added NAT & internal network, configured DNS & DHCP, added users utilizing PowerShell as well as Active Directory GUI.
  • Rapsberry Pi Nextcloud Server
    Installed & configured personal Nextcloud server on Raspberry Pi 4. Native client install (as the AIO and NextcloudPi cients seemed too finicky); manual LAMP stack configuration.
  • Main Production Machine
    Built personal three-monitor workstation, installed and configured Arch Linux, manually installed & configured all main production software & applications using Neovim. Setup Emacs for development learning environment.
  • Portland State University
    Bachelors of Arts - English
    Creative Writing Minor
    Graduation Date: August 2018
  • Resident Services Coordinator | Central City Concern
    Portland, OR | March 2023 to Present
    • Assist residents with resources & referrals within Fair Market & Section 8 communities
    • Hold community events & meetings to help to build cohesion between tenants
    • Find and/or create solutions for financial & behavioral problems with residents
    • Identify resident issues; provide links to resources & assisting resident with continued housing
    • Mediation of neighbor & tenant/landlord disputes
    • Assist & support residents by information sharing
    • Educating residents about building rules & policies
    • Serve as liaison between residents & specific housing program/residency
    • Maintain ongoing communications with Community Manager & Community Building Assistants
    • Network with agencies in the community to assist linking residents to resources and participate and help coordinate a monthly tenant council meeting
    • Maintain documentation & prepare reports reflecting resident interaction
    • Interview applicants & complete basic needs assessment
    • Refer residents to employment opportunities, supported employment, benefits & entitlements, medical & mental health resources
    • Respond to and investigate resident & staff reports regarding building, community, CCC processes and procedures
    • Create and execute community programs and activities within the building including but not limited to ready to rent, financial literacy, neighborhood safety, potlucks, movie nights and community meetings
    • Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security

 

  • Customer Service Representative | Smoke Free LLC
    Portland, OR | April 2015 to October 2022
    • Customer service
    • Market research
    • Troubleshooting consumer electronics
    • Industry advocacy
    • Social media marketing
    • Light computer & network troubleshooting & configuration

 

  • Medical Site Support | CODA Inc.
    Portland, OR | October 2021 to March 2022
    • Manage multi-line telephone system, provide basic service information and schedule client appointments
    • Conduct routine admission of screened patients, complete intake paperwork, verify financial and insurance eligibility and set-up financial information in electronic medical records
    • Process patient admission and discharge documents

 

  • Case Manager | Do Good Multnomah
    Portland, OR | September 2018 to March 2020
    • Case management
    • Community engagement
    • Motivational interviewing
    • Resource disbursement
    • De-escalation
    • Mental health resourcing
    • Drug & alcohol assessment
    • Light IT/Help desk
    • Tech education

 

  • Customer Service Representative | St. Johns Booksellers
    Portland, OR | January 2012 to February 2016
    • Customer service
    • Product value research & evaluation
    • Organize stock
    • Curate high-demand literature
    • Curate & host monthly literary reading series

 

  • Social Media Community Builder | Alumni50
    Remote | March 2021 to June 2010
    • Social media campaign development
    • Social media marketing
    • Database development
    • Data entry

 

  • Warehouse Associate | Newbury Comics
    Boston, MA | October 2008 to April 2009
    • Routine picking, packing, receiving, and shipping functions in accordance with warehouse management systems for distribution to twenty-nine retail locations
    • Managing warehouse stock location and inventory
    • Generating reports of products received and distributed